a Condominium. "There will still Condominiums A Condominium Management, has among its duties is one that looks very innocent and that of Article 30 in the phrase "lie with the administration ... and all acts of administration and maintenance of the Condominium ... "
Condominium Managers know they take calls, inquiries, requests at all times and in every way, from the homeowners are often a source of higher costs for administration. Expenditure of time, energy and money. And as usual the authorities work in our country for a fixed amount is a cost that assumes the administration.
However, detailed observation can realize that there are condominium owners who never call, others only rarely and are only a few ones that do all the time, opposed to everything in the Assemblies, which send letters and emails that come to object to everything, even to the point of demanding annulment of agreements in the courts, without much basis, and having them involved in the genesis of the agreement.
A persistent complainant is a person who wants to be heard, that is clear, and with persistence. It is also a person who claims to know much about the condo. However, inadequate management most certainly lead to conflict, which unfortunately will go against the administration in your favor. You can not just close the door.
There are some guidelines that can be used to manage these people:
1 .- To listen to preset time. Open space reasonable hope of agreement, some kind of meeting, monthly or weekly, as circumstances warrant, will close the door for the rest of the time: "With great pleasure we see that point at our next meeting ..."
2 .- effective listening. Do not just listen, but you have to make use of appropriate techniques of listening to understand not what you say, but his real interests. Their positions are often obvious and explicit, but what I really can help to settle conflicts is to know their interests in the background.
3 .- Use them as advisers. Unfortunately it is true that often know much of her condo, so as willow win more bent a little to listen to resist as oaks. Manage has a lot of politics, and in this context are important actors and between the bone of complaints senseless meat will be much helpful.
4 .- Respect all the rules. In any case the administration may assign its authority can not allow "flexibility" regulations. The rod must be even for all and that will include them. Also the rules education and compliance are effective. It is intolerable that breaking and breaking off communication shall (until the next meeting, if you want to return to education)
5 .- Share responsibilities. Normally Condominiums have several instances of more or less formal participation, committees, commissions or boards. It's normal profits enable them to participate because there will be joint managers of the decisions depending on their position, they can even be co-responsible legally.
If management fails to adequately control these "persistent complainers" may lose money on them, without much gain either for himself or for the Condominium. Yet this loss affects ALWAYS end in the condominium, as this can be abandoned for good administration or it may be forced to raise their rates to offset this expense. So should support administration to handle the persistent complainants, and not think that's their business.
However, if you use them in your favor, you can enjoy your advice, within the framework of regulation and compliance, and may close a little more spending key exists for an administration, and thus to a condominium.
's effort but the benefit is great too. Complainants will be there forever, so you better "cooperate with the inevitable," as Carnegie.
a couple of months ago I am participating in a radio program of environmental court. I have a section on use of medicinal herbs and has been a great experience. 
